Studio OS support
Remote help, with you in control.
Arrange a session with our team, then follow the steps below. Screen sharing and control require your approval in the app you choose.
Get help through FaceTime
Use the FaceTime contact or invitation shared privately for your appointment. Have FaceTime ready on both Macs for a one-to-one call. If sharing or control isn’t available, follow Apple’s guide or agree on the alternative below.
This opens instructions. Your call, screen sharing and connection status are handled by Apple FaceTime.
Camera issue? Bring a support report.
After the camera problem occurs, open Photographer in Studio OS and click the camera icon labelled Camera support report. Use Refresh if needed, then choose Copy report or Save report and share it privately with your support contact.
This page does not receive reports, access codes or passwords. A support test app, if needed, is sent separately by our team.
General Studio OS desktop download ↗The regular public release is separate from any camera test build sent to you privately.